• Program Memberships: exclusively provide access to paid programming including youth fitness, aquacise, swim lessons and childcare. Program members do not have access to fitness centers, gymnasium or lap/family swim activities.

  Facility Membership: provides access to discounted programming and access to full facility privileges. Adult and Senior Facility memberships require an additional monthly pool add-on fee for access to lap swim.

  Insurance Reimbursement: Programs such as Silver Sneakers, Renew Active and Silver & Fit provided through Medicare and private insurers. Prospective members must contact their insurance company, verify eligibility and provide their insurance ID number.

  Nationwide YMCA Memberships: Nationwide Membership enables you to visit any participating Y in the United States through your active membership at the Northwest CT YMCA.

  • Valid for active, full facility YMCA members. Proof of YMCA membership must be provided and will be verified with home branch.
  • Nationwide member visits to NWCT Y locations are limited to 8 visits per month
  • Program-only participants and special memberships (including Silver Sneakers) are not eligible for Nationwide Membership.
  Registration: All memberships, including teen memberships, require a membership form and waiver to be completed by an adult and to have their identity verified by photo ID.

1. All current members must have a Y membership card or official ID to enter.
2. All members must check-in & scan their membership card at Membership Services upon entry to the facility.
3. All past due balances must be paid prior to entry into the facility.

The Y is a membership organization. Therefore, the general public are allowed a maximum purchase of 6 day passes per year. Passes purchased within 30 days of joining may be applied to the joining fee of a new membership.

Those under 18 must be accompanied by a parent who can sign their Youth Day Pass Form and provide a valid photo ID. Those under 13 must be accompanied by a parent throughout their visit. 

Financial assistance for Membership and Programs is available to qualifying individuals and families. You may apply online or at the Membership Service Desk of each branch. 

1. An active membership (Facility-use or Program Membership) is required for participation in most Y programs.
2. You may register for open programs at any time. Programs will be drafted on the 1st of the month and are not prorated for those who register in subsequent week that month.
3. Register in-person or online at www.nwcty.org

1. Monthly Drafted Programs are drafted until you cancel. To cancel, you must submit a completed Program Cancelation Form at least 7 days prior to the 1^stof the month. If you do not follow this procedure, the Y will not be held responsible for money drafted- no refunds will be given.
2. Program Draft Cancellation forms can be filled out in person at your Y branch or found online on any of our program pages.

1. Monthly membership drafts continue until the member notifies the Y they wish to terminate the membership. Membership is not dependent on usage. Member is responsible for making any changes to membership or draft.
2. To terminate your Y membership, login to your NWCTY account on our website, click “My Account” in the top right corner, then select Cancel Membershipfrom the “Manage Membership” dropdown menu.
3. Membership cancellation forms may also be picked up and submitted at the front desk.
4. Both electronic and paper cancellations must be submitted 7 days prior to the end of the next draft date. If you do not follow this procedure, the Y will not be held responsible for money drafted- no refunds will be given.

1. Camps are pre-paid by the session. If registration is cancelled before the session, you will receive a 75% refund minus a $10 processing fee. If cancelled after one day of participation, you will receive a 50% refund minus a $10 processing fee. If cancelled after two days, you will receive a 25% refund minus a $10 processing fee. After 3 days of participation, no refund will be granted.
2. Life Guarding classes are 2 days in duration. If you cancel prior to the start of the class, you will receive a refund minus a $50 fee. Once the class has begun, no refunds will be given.
3. If a program is cancelled due to insufficient enrollment or facility conflict, the participant will receive a credit on their account that will be applied to their next month’s draft. Other cancellations including those related to maintenance disruptions, scheduled holidays or weather-related cancellations will not be refunded.

We are unable to provide make-up classes for days in which participants are unable to attend.

Medical Membership Hold

The Y will place your membership on hold if you are unable to participate due to a medical issue with receipt of documentation from a physician from the time of request forward for one month or more. Contact the Membership Services Supervisor. No memberships will be extended for issues that happened prior to request.

Non-Medical Membership Hold

Once in a 12-month period, members are allowed to put their membership “on-hold” for a period of up to four months, at no additional charge. No On-Hold will be approved for periods of less than one-month. Please complete this form and submit it to our Membership Services team. 

All Checks and Credit/Debit Card Drafts returned will be subject to $25 service fee.

Program credits for personal training, private ninja lessons, private swim lessons and other schedulable programs must be redeemed within 12 months of purchase. If credits are not redeemed they will be removed from your account. No refunds will be given.

Due to time restraints and scheduling, 24-hours’ notice must be given to Personal Trainers/Instructors of change/cancellation of appointments. Less than 24-hour’s notice will result in loss of appointment and no refund.

• Due to the advances in cellular and video technology, and for the privacy and protection of all of our members, the NWCT YMCA  asks that members and participants adhere to the following guidelines:

  • Use of electronic devices is NOT permitted, at any time, in Y locker rooms and youth program areas.
  • As a courtesy to other members, set phones to silent while working out or use headphones.
  • Limit phone conversations to the lobby or non-workout areas and hallways.
  • Taking photos or video without permission is not permitted, at any time, on Y premises.

• The YMCA is founded upon and committed to diversity and inclusion. The Northwestern Connecticut YMCA values diversity and is committed to maintaining an inclusive environment of respect and trust. The Northwestern Connecticut YMCA is committed to maintaining an environment free from any form of discrimination or harassment. 
• For this reason, the Northwestern Connecticut YMCA will not discriminate on the basis of gender identity or expression, including the use of bathrooms and locker rooms. YMCA patrons and employees shall have access to the bathroom and locker room corresponding to their gender identity or expression, as per state law.  Any employee or patron who has a need or desire for increased privacy, will be provided access to a single stall bathroom, when available.
• The YMCA is committed to adapting its policies as it continues to provide welcoming environments for its employees and all patrons.
• If you have any questions regarding adopting this policy in Northwestern Connecticut YMCA, please contact Brian M. Ohler, President & CEO at 860-489-3133 Ext. 116 or [email protected].

Lost & Found

The Y assumes no responsibility under any circumstances for lost, left behind or stolen items. This includes items brought to Membership Services. Contact member services to locate Lost and Found.

Locks and Lockers

Day Use Lockers– all persons using locker rooms must provide their own locks. Locks must be removed after each use. Locks will be cut off it left on lockers overnight. The Y is not responsible for lost, left behind or stolen items.

Annual Locker rentals– may be available, please see Member Services for details.

A membership may be suspended at any time for failure to comply with the Y Code of Conduct, specifically:

1. Entering and/or allowing someone through any door other than the main entrance will result in a 90 day suspension.
2. Failure to comply with staff directions, disrespectful behavior, including use of profanity directed at staff and/or other members will result in:
   1. 30 day suspension for 1st offense
   2. 60 day suspension for 2nd offense
   3. Facility ban for 3rd offense
3. Incidents involving more serious cases of threatening, harassment, vandalization or violence will be assessed on an individual basis and may result in a permanent ban from the facility.

Any member under the age of 18 who has their membership suspended will be referred to the Torrington Youth Services Bureau for an in-person meeting. Attendance of this meeting will be required for a reactivation of memberhsip.

Membership fees will continue being withdrawn throughout the suspension period